My Lancôme Rewards FAQs

1. What is My Lancôme Rewards?
2. How do I register for My Lancôme Rewards?
3. When is my My Lancôme Rewards account activated?
4. Where can I find my My Lancôme Rewards ID?
5. How do I earn Rose Points?
6. How long does it take for my Rose Point(s) to be reflected in my account?
7. Can I track my My Lancôme Rewards account and Rose Points online?
8. How do I update my My Lancôme Rewards account information?
9. How do I redeem my Rose Points?
10. How do I make exchanges and refunds?
11. Will my Membership Tier expire?
12. How to I qualify/re-qualify for my membership tier?
13. Will my Rose Points Expire?

1. What is My Lancôme Rewards?

   My Lancôme Rewards is a loyalty program by Lancôme (a member of the family of brands under the L’Oreal Singapore Pte. Ltd. (“L’Oreal”) portfolio).

2. How do I register for My Lancôme Rewards?

   To register, simply spend S$1 on Qualifying Product Purchases or Qualifying Services (see A5(i)) in a single receipt.

3. When is My Lancôme Rewards account activated?

   Your My Lancôme Rewards membership account will be activated on the day of successful registration for departmental stores counters. For online purchases via Lancôme Online Boutique or Lancôme Lazada Official Store, the membership account will be created after delivery of products with an addition of five (5) business days.

4. Where can I find My Lancôme Rewards ID?

   Your My Lancôme Rewards ID is the mobile number which was used during registration. Please remember to provide your mobile number to our customer representative when enquiring about your My Lancôme Rewards account at our Lancôme Counters.

5. How do I earn Rose Points?

   • (i) You can earn Rose Points when you make purchases of Lancôme products:
   • (a) from any official Lancôme Counters; or
   • (b) from the Lancôme Online Boutique
   • (c) from the Lancôme Lazada Official Store or
   • (d) from any of our Authorised Retailers and Partners.
   • (“Qualifying Product Purchases”)
   • You can also earn Rose Points when you purchase services at our Tangs Facial Cabin
     (“Qualifying Services”)
   • (ii) We regret to inform you that unless otherwise expressly stated in this FAQ, all Lancôme services (including, but limited to Lancôme Beauty Institute Services) are not included within the definition of “Qualifying Product Purchases” or “Qualifying Services”.
   • (iii) For Qualifying Product Purchases, every S$1 (nett spend)(excluding GST, service charges, credit card charges/fees, and other transaction fees) will earn Rose Point(s) according to the below membership tier:
   • Rose – 1 Rose Point
   • Gold – 1.2 Rose Point
   • Platinum/VIP – 1.5 Rose Point
   • For Qualifying Services, every S$1 (nett spend) (excluding GST, service charges, credit card charges/fees, and other transaction fees) will earn Rose Point(s) according to the below membership tier:
   • Rose – 0.5 Rose Point
   • Gold – 0.6 Rose Point
   • Platinum/VIP – 0.75 Rose Point
   • (Specific to Qualifying Product Purchases and/or Qualifying Services made on the Lancome Lazada Official Store, the nett spend for is equivalent to paid price including GST, excluding store discounts, platform discounts and shipping.)
   • (iv) Official Lancôme products are only sold in Singapore on the channels listed at A5(i) where Qualifying Product Purchases may be made. We regret to inform you that L’Oreal cannot guarantee the authenticity of any products purchased from any channels not listed at A5(i).

6. How long does it take for my Rose Point(s) to be reflected in my account?

   Any Rose Point(s) earned from the Qualifying Purchases and/or Qualifying Services will be reflected in your account within one (1) working day after the date of purchase. For purchases made via the Lancôme Online Boutique or the Lancôme Lazada Official Store, please allow for up to (5) working days after delivery of products for points to be reflected.

7. Can I track my My Lancôme Rewards account and Rose Points online?

   Yes! Log into your account here to check your member account details.

8. How do I update my My Lancôme Rewards account information?

   Please log into your account here and update your information at any time.

9. How do I redeem my Rose Points?

   Please log into your account, and go to ‘My Rewards’ to choose which product/service/merchandise you would like to redeem for. Redemption process takes up two (2) months, and please present the confirmation SMS during the point of collection at any of our Lancôme Counters.

10. How do I make exchanges and refunds?

    • (i) Lancôme Counters – For purchases made from the Lancôme Counters, refunds and exchanges must be made at the initial Lancôme Counter of purchase within thirty (30) days of purchase together with the valid receipt. When you request for a refund or exchange, you will be required to return all products, travel sizes given during the purchase. Any vouchers redeemed and used with points from the transaction will be deemed invalid and the voucher value will not be refunded.
    • (ii) Lancôme Online Boutique – For purchases made through the Lancôme Online Boutique, all exchanges and refunds requests shall be directed to the contact set out on the Lancôme Online Boutique, and shall exclusively be subject to any terms and conditions for product exchanges and returns set out on the Lancôme Online Boutique.
    • (iii) Lancôme Lazada Official Store – For purchases made through the Lancôme Lazada Official Store, all exchanges and refunds requests shall be directed to the contact set out on the Lancôme Lazada Official Store, and shall exclusively be subject to any terms and conditions for product exchanges and returns set out on the Lancôme Lazada Official Store.
    • (iv) Authorised Retailers and Partners – For any purchases made through the Authorised Retailers and Partners, all requests for exchanges or returns shall be directed to the Authorised Retailer or Partner from whom the initial purpose was made, and shall be exclusively subject to the terms and conditions for exchanges and returns of that Authorised Retailer or Partner.
    • (v) Please be informed that all decisions for exchanges and refunds by L’Oreal, the Lancôme Online Boutique, and Authorised Retailers and Partners are final, and any request for exchange or refunds for purchases not made to the initial point or purchase, without a valid receipt, or with respect to products purchased from any channels not listed at A5(i) will not be entertained.

11. Will my Membership Tier expire?

    • (i) A ‘Rose’ membership tier will be valid:
    • (a) upon successful activation of your activation of your My Lancôme Rewards (see Section 2, Section 3 and Section 12);
    • (b) for as long as your membership account is still active; and
    • (c) if applicable, until your membership account is ‘upgraded’ to the higher tier (e.g. Gold/Platinum).
    • (ii) (A ‘Gold’ membership tier shall be valid for twelve (12) months from the applicable anniversary of the activation of yourMy Lancôme Rewards with the successful upgrade and/or renewal of your ‘Gold’ tier status.
    • (iii) A ‘Platinum’ membership tier shall be valid for twelve (12) months from the applicable anniversary of the activation of your My Lancôme Rewards with the successful upgrade and/or renewal of your ‘Platinum’ tier status.
    • (iv) A ‘VIP’ membership tier shall be valid for twelve (12) months from the applicable anniversary of the activation of your My Lancôme Rewards with the successful upgrade and/or renewal of your ‘VIP’ tier status.

12. How to I qualify/re-qualify for my membership tier?

    • (i) Rose – Simply make a Qualifying Purchase (see Section 5) via the Lancôme Online Boutique or any official Lancôme Counters. There is no need to requalify as members in this tier will not be downgraded.
    • (ii) Gold – Accumulate S$800 in nett spending on Qualifying Purchases over a twelve (12) month period from when the Gold membership tier is active to re-qualify for your Gold membership tier. Members who do not manage to accumulate the nett S$800 spend will be downgraded to Rose.
    • (iii) Platinum – Accumulate S$3000 nett spending to re-qualify for your Platinum membership tier. Members who did not manage to accumulate the net S$3,000 or S$800 spend on Qualifying Purchases will be downgraded to the Gold or Rose tier accordingly.
    • (iii) VIP – Accumulate S$6,000 nett spending to re-qualify for your VIP membership tier. Members who did not manage to accumulate the nett S$6,000 or S$3,000 or S$800 spend on Qualifying Product Purchases will be downgraded to Platinum or Gold or Rose tier accordingly.

13. Will my Rose Points Expire?

    Your Rose Points will expire on each anniversary of the date of activation of your account (see A3). For example, if your account was activated on 1 January 2021, your Rose Points earned between 1 January 2021 and 31 December 2021 will be valid until 31 December 2021. If the same account (which was activated on 1 January 2021) was updated to the next tier on 1 May 2021, your Rose Points will continue to expire on 31 December 2021.

For full T&C, please click here