Lancôme Beauty Institute


    Lancôme Beauty Institute is a beauty and facial treatment programme (“Programme”) offered by Lancôme (a member of the family of brands under the L’Oreal Singapore Pte. Ltd. (“L’Oreal”, “our”, “us” or “we”) portfolio). The terms and conditions stated below (“Terms and Conditions”) must be accepted by every customer (“customer”) of the Programme. By making an appointment for treatments and services under the Programme, you are deemed to have read and understood the Terms and Conditions. L’Oreal reserves its right to change, amend, add, or delete any part of the Terms and Conditions, prices, service offerings, and in store guidelines/procedures, without prior notice, and the customer(s) shall be bound by such changes without compensation to the customer. All products and services are subject to availability, and we reserve the right to change the Beauty Therapist serving the customer at our discretion. All references to “service” or “services” in these Terms and Conditions shall refer to the treatment(s) and service(s) provided by Lancôme (on behalf of L’Oreal) under the Programme.

  2. Etiquette

    Customers are advised to make prior appointments for all services and arrive at least 10 minutes before their scheduled appointment to enjoy the full duration of the service(s).

    If a customer arrives after fifteen (15) minutes of their scheduled appointment time, we reserve our right to either:

    (a) cancel the appointment;

    (b) reschedule the appointment; or

    (c) shorten the duration of the appointment and reduce the extent of the service(s) to be provided,

    without any further obligation (including, but not limited to, any obligation to refund the customer for partially performed services) or liability to the customer arising under sections 3(a), 3(b) and 3(c).

    In an event that the customer would like to cancel or reschedule his/her appointment, the customer will be required to provide us with his/her cancellation notice at least twenty-four (24) hours before the customer’s scheduled appointment (“Cancellation Notice”). In the event the customer does not show up for the appointment without providing us with the Cancellation Notice within the stipulated time, all services under the appointment shall deemed performed, and we shall be under no obligation to refund the customer or reschedule his/her appointment.

    Customers are advised to switch their mobile phones and other electronic devices off or set to ‘silent mode’ while in the cabine.

    Customers are advised to respect the beauty therapist providing the service(s). In the event of any disrespectful, intolerable, or indecent behaviour by the customer towards our beauty therapist(s), we reserve our right to immediately stop all services without any obligation to refund or offer any compensation to the customer.

    Customers are requested to place their personal belongings in the cabinet inside the cabine. We shall not be liable for any loss or damage of the customers’ personal belonging.


    As part of our standard operating policy to confirm service(s) and the prices of our services before commencement of our services, all service(s) already commenced or completely rendered are strictly non-exchangeable and non-refundable.

    We do not accept any requests for cash refunds or exchanges for any of our products or services (including any complimentary gifts for our products and services) under any circumstances. If a customer requests for a refund or exchange due to medical reasons, a certificate from a registered practitioner will be required, and such request shall be subject to our sole discretion.

    All services packages under the Programme have a maximum validity of one (1) year from the date of purchase from the Lancôme Beauty Institute. The customer must utilise all services and treatments under the service(s) packages within the one (1) year validity period. We regret to inform you that we will not accept any request for extensions, refunds or exchanges for any expired service(s) packages.

    All services packages are personal to the customer who made the purchase of/appointment for the services, and are non-transferable and should by fully redeemed by the purchasing customer only.

  4. Customer Profile and Privacy

    Customers will be required to fill up a Customer Profile Form upon arrival before commencement of any services. Please be assured that we will take all reasonable efforts to ensure the security and confidentiality of all personal information provided in the Customer Profile Form, that there will be no unauthorised access to your personal information, and such personal information may only be used in accordance with the purposes set out in the Lancôme Privacy Policy ( We will seek your consent at such later time if we intend to use your personal information for other purposes.

  5. Customer Declarations

    By making an appointment for the services under the Programme, and by proceeding with the appointment for the services with our Beauty Therapist(s), you confirm and declare that you are:

    • (a) at least eighteen (18) years of age;
    • (b) physically fit to receive the services, or have consulted and have received approval from a registered medical practitioner to proceed with the services;
    • (c) not currently undergoing (or will be undergoing) any medical treatment/procedure which may result in an adverse effect/reaction to your medical and physical condition (including, but not limited to, allergies); and
    • (d) responsible for informing our Beauty Therapist(s) of any known medical conditions, history, allergies and skin conditions.
    If you are unsure of any of the declarations above, or whether any of our products or services may have an adverse effect on your medical or physical condition, please speak with a registered medical practitioner before making an appointment for the services.

  6. Medical Advice

    Any advice provided by Lancôme, the Lancôme Beauty Institute, and our Beauty Therapists in connection with the Programme, our products and services are intended for beauty and aesthetical purposes only, and are not intended to substitute the medical advice and/or treatments by a registered medical practitioner. We recommend that you seek the advice of a registered medical practitioner before making an appointment for the services, or using any of our products and services.

  7. Satisfaction Guarantee

    As the result of our products and services varies from customer to customer, depending on the factors and circumstances unique to the individual customer, we:

    • (a) cannot guarantee your satisfaction with the outcome of our products and services, and we cannot guarantee the desired or consistent outcome; and
    • (b) will not be responsible for any discomfort, adverse reaction, allergies, illness or injury arising as a result of the services done in the cabine.
  8. Liability

    To the maximum extent permitted under applicable law, we exclude all liability for any claims, damages, loss, injury, discomfort, illness, adverse reactions, allergies, costs and expenses, whether directly, indirect, consequential or incidental to:

    • (a) the Programme;
    • (b) the customer’s use of our products and the services provided under these Terms and Conditions; andcabine.
    • (c) any false declaration(s) made by the customer.
  9. Governing Law

    These Terms and Conditions shall be governed and interpreted in accordance with the laws of Singapore, and any disputes arising herein shall be subject to the exclusive jurisdiction of the Singapore courts.



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